The website, mobile applications, and related services under the brand name HomeSena are owned, operated, and managed by HomeSena.
This Privacy Policy explains in detail how we collect, use, process, store, disclose, and protect your personal data when you access or use our Platform and services. This document has been prepared in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the SPDI Rules, 2011.
By accessing or using HomeSena, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy, and you provide your consent for lawful processing of your personal data.
1. Scope and Applicability
This Privacy Policy applies to all individuals who access or use the Platform, including customers, service providers (partners/experts), and general visitors. Any interaction with the platform, including registration, booking services, communication, or browsing, is governed by this policy. References to “you” or “user” mean any individual using the Platform, while “we” refers to HomeSena.
2. Collection of Information
We collect personal data in a lawful and transparent manner to ensure smooth functioning of our services. When you register or interact with HomeSena, you may provide information such as your name, phone number, email address, and service location. In certain cases, we may also collect additional details such as household information (for example, number of rooms, pets, or service preferences) to better customize the services provided to you.
Apart from the information you provide directly, we also collect data generated through your usage of the Platform. This includes booking history, service interactions, messages exchanged with service providers, reviews, feedback, and any images or instructions uploaded by you. These interactions may be stored and monitored for purposes such as improving service quality, ensuring user safety, and resolving disputes.
We also automatically collect certain technical information when you use the Platform. This includes your IP address, device type, operating system, browser details, and usage patterns. Such information helps us understand user behavior, improve platform performance, and fix technical issues.
With your permission, we may also collect location data, including real-time GPS location or approximate location through IP address. This is essential to connect you with nearby service providers and ensure efficient service delivery. Additionally, the application may request access to device features such as the camera or gallery to allow uploading of images related to services
3. Use of Information
The primary purpose of collecting your information is to provide you with a seamless and efficient service experience. Your data is used to create and manage your account, process bookings, assign service providers, and facilitate payments. It also enables us to communicate with you regarding service updates, confirmations, and customer support.
We further use your information to improve our platform by analyzing user behavior, identifying trends, and enhancing features. This helps us deliver a more personalized experience, including tailored recommendations, offers, and promotions.
In addition, your data is used to maintain the security and integrity of the platform. This includes detecting fraud, preventing misuse, enforcing our policies, and complying with legal obligations.
4. Cookies and Tracking Technologies
HomeSena uses cookies and similar tracking technologies to enhance user experience and analyze platform performance. Cookies are small data files stored on your device that help us remember your preferences and improve functionality. We may also use web beacons, analytics tools, and device identifiers to track usage patterns and measure the effectiveness of our services.
Third-party service providers may also use cookies for analytics and advertising purposes. While you can control cookie settings through your browser, disabling cookies may impact certain features of the Platform.
5. Sharing of Information
We may share your personal data only when necessary and for legitimate purposes. Your information is shared with service providers (experts/partners) to enable them to fulfill your service requests. Without this sharing, it would not be possible to provide the core services of the platform.
We may also share your data with trusted third-party vendors such as payment gateways, cloud storage providers, and analytics services. These entities are contractually bound to use your data only for specified purposes and maintain confidentiality.
In certain circumstances, we may disclose your information to legal authorities if required by law or to protect the rights, safety, and security of the company, users, or the public. Additionally, in the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, subject to applicable laws.
We do not sell your personal data to any third party.
6. User Content and Visibility
Certain information such as your profile details, ratings, and reviews may be visible within the platform to facilitate transparency and trust among users and service providers. Any content you upload, including feedback or images, may be stored and used to improve services and resolve disputes.
7. Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. This includes the duration for which your account remains active and any additional period required for legal compliance, dispute resolution, or fraud prevention.
Even after you request deletion of your account, we may retain certain information for a limited period (typically up to 90 days) to comply with legal obligations and ensure system integrity.
8. Your Rights (DPDP Act 2023)
Under applicable data protection laws, you have several rights regarding your personal data. You have the right to access the data we hold about you, request correction of inaccurate information, and request deletion of your data. You also have the right to withdraw your consent at any time, after which we will stop processing your data unless required by law.
You may also raise grievances regarding data handling and nominate another individual to exercise your rights in case of incapacity. Requests can be made through the contact details provided below.
9. Control Over Your Information
HomeSena provides you with the ability to manage your personal information through your account settings. You can update your profile details, manage permissions, and opt out of marketing communications. However, certain essential communications such as service updates and transaction notifications cannot be disabled.
10. Data Security
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access controls. However, since no system is completely secure, we cannot guarantee absolute security of your data.
11. Data Storage and Transfer
Your data may be stored and processed in India or in other jurisdictions where our service providers operate. By using the Platform, you consent to such storage and transfer of data, subject to applicable legal safeguards.
12. Data Breach
In the event of a data breach that affects your personal data, we will take appropriate steps to mitigate the impact and notify affected users and authorities as required under applicable laws.
13. Children’s Privacy
HomeSena services are intended for individuals above the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.
14. Third-Party Links
The Platform may contain links to third-party websites or services. HomeSena is not responsible for the privacy practices or content of such external platforms, and users are encouraged to review their privacy policies.
15. Withdrawal of Consent and Correction
You may withdraw your consent for data processing or request correction of your personal data at any time by contacting us. Upon withdrawal, we will cease processing your data except where required by law.
16. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will ensure that such a transfer complies with applicable data protection laws and that your rights remain protected.
17. Grievance Officer
In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns regarding data protection.
Grievance Officer – HomeSena
Email: [Insert Email]
Phone: [Insert Number]
We will endeavor to resolve complaints within 7 to 30 days.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users are encouraged to review this policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.
19. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: [Insert Email]
20. Consent
By using HomeSena, you expressly consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.
21. Electronic Record
This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signatures.
HomeSena – Built on Trust, Secured by Design
